Return/Refund Policy


Cancellations - Once an order is placed with our online store the sale is final. 

Print on Demand items

There are no returns, refunds, or exchanges for any print-on-demand items including T-shirts, mugs, masks, outerwear, or totes for example. These items are fulfilled by a third-party company. Do not contact the company. 

Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Festive Creations is not responsible and will not offer replacements or refunds.

If there is a printing flaw, please email photos including the full item and close up of any printing flaws to

Subscription Services: Please note that our subscription services are non-refundable. If you wish to cancel your subscription, we kindly ask that you log into your account and initiate the cancellation at least 48 hours before your subscription is due for renewal. Please be advised that it is the responsibility of the customer to cancel their subscription; Festive Creations by Stephanie cannot perform this action on your behalf.

In the event that you receive a damaged or incorrect product, please contact us at within three days of delivery. To facilitate a swift resolution, please include photographs showing all sides of the package and the contents as received.

Payment Method Issues: Should your payment method be declined, we will attempt to process the payment again using your current payment information. If payment fails after two attempts, we may have to cancel your subscription.

All other items:

All sales are final. No returns accepted. We are unable to cancel an order once it has been placed. 

Festive Creations cannot adjust your order if a coupon code or gift card was not entered prior to checkout. 

If you have any concerns with your order, please contact us at

Damaged packages sometimes occur during shipping, upon arrival or within 3 days, photograph all sides of the unopened package, and damaged contents and submit to to complete a claim. Failure to do so may disqualify your item(s) for exchange or store credit.

Missing items must be reported within 3 days of the delivery. Upon arrival, please inspect your contents carefully. To file a claim with us for missing items please include photographs of all sides of your package and photographs of the content received and details of your missing items to Once the claim has been processed and it is determined there was an error in packing, a store credit will be issued within 7 days.

Returned items will incur a 10% restocking fee. Please contact us at prior to any returns to determine eligibility. Refunds will be issued a store credit.

If the original order was over $100 and you received our free shipping option, when your items are returned or refunded, if it creates your order to be less than $100, then original shipping charges will be deducted from any credits. Any credits will be issued as store credits redeemable in our store only.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. 

Additional non-returnable items:
Gift cards
Downloadable software products
Handmade items

There are certain situations where only partial credits are granted (if applicable)
Products with obvious signs of use.
Sealed packages that have been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds (if approved)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your in-store credit.
If you are approved, your credit will be processed and issued to your email address with a store credit refund within seven days. 

Late or missing refunds (if applicable)

If credit was issued as a gift card, please check your spam or junk folder.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

Items may be requested to be returned to 500 Harristown Rd, Niantic IL 62551, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.

To return your product, you should mail your product to 500 Harristown Rd, Niantic IL 62551, United States

The buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.